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Welcome to Sentimental Segments,

Thank you for choosing us! We're thrilled to have you with us and are eager to provide you with the best service possible, Our team is dedicated to ensuring that your experience with us is seamless and enjoyable.

At Sentimental Segments, we are committed to protecting the privacy and security of our customers and visitors. This Privacy Statement outlines how we collect, use, process, and protect your personal information when you use our website sentimentalsegments.co.uk services, and products.

Information We Collect

We may collect and process the following types of personal information about you:

  • Contact Information: Your name, address, email address, telephone number, and other contact details.
  • Account Information: When you create an account, we collect your login and profile information.
  • Transactional Information: Details of the transactions you carry out and of the fulfillment of your orders.
  • Technical Data: This includes your IP address, login data, browser type and version, time zone setting, browser plug-in types, geolocation information, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use your personal information to:

  • Provide, personalize, and improve our services and products.
  • Process your transactions and deliver your orders.
  • Communicate with you, including to respond to your inquiries and fulfill your requests.
  • Send you important information regarding our website, changes to our terms, conditions, and policies, and/or other administrative information.
  • Conduct business analysis, such as analytics, projections, identifying areas for operational improvement.
  • Comply with legal obligations, including data protection and privacy laws.

Sharing Your Information

We may share your personal information with:

  • Service providers who perform services on our behalf, such as payment processing, order fulfillment, and data analysis.
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

Your Rights

Under the UK GDPR, you have several rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to request that we rectify or update any personal information that is inaccurate or incomplete.
  • The right to request the deletion of your personal information in certain circumstances.
  • The right to object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information.
  • The right to opt-out of marketing communications we send you at any time.
  • To exercise any of these rights, please contact us at sentimentalsegments@gmail.com

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible.

Contact Us

If you have any questions about this Privacy Statement, please contact us at sentimentalsegments@gmail.com 

For any inquiries, support, or feedback, feel free to reach out to us via WhatsApp at 07510722856 or use our Live Chat feature on our website. Our customer service team is available during business hours, from Monday to Saturday, 9:00 AM to 6:00 PM, to assist you with anything you need.

Find Us on Yell Directories

For more details about our services and to read reviews from our valued customers, check out our profile on the Yell directory. We're here to serve you during the same business hours.

Business Hours:

Our Store is open from Monday to Saturday, 9:00 AM to 6:00 PM. Please note that we are closed on Sundays to give our team a well-deserved rest.

Your satisfaction is our priority, and we're here to support you every step of the way. Don't hesitate to get in touch with us for any reason—we're here to help.

Looking forward to serving you,

Sentimental Segments Team.